Warranty Policy
At Watcheray, we stand behind the quality and craftsmanship of our products. Our commitment is to ensure customer satisfaction and trust in our brand. This Warranty Policy outlines the coverage and procedures for claiming warranty service.
Warranty coverage:
- Product coverage: This warranty covers watch movements and watch functionality, manufactured by Watcheray and purchased from Watcheray or an authorized retailer.
- The warranty covers:
- Defects in materials and workmanship under normal use and maintenance.
- Parts and labor necessary to address the defects.
- Movements that have stopped working and have not been exposed or tampered with.
Warranty period: The warranty period is 2 years from the date of original purchase by the first consumer purchaser.
What is covered: This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, we will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What is not covered: This warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to, damage resulting from abuse, misuse, improper maintenance, or unauthorized modifications. (Please check our watch care guide for proper use.)
This warranty does not cover:
- Damage resulting from accidents, misuse, abuse, alteration, or neglect.
- Damage resulting from customer-initiated modifications or opening the watch casing.
- Damage resulting from failure to follow instructions in the product manual or accompanying materials.
- Normal wear and tear, such as scratches, fading, and discoloration.
- Water ingress or the watch being submerged. (Orders with the upgraded water resistance option are covered.)
How to claim warranty:
- Contact us: To obtain warranty service, you must first contact us at info@watcheray.com to determine the problem and the most appropriate solution for you.
- Proof of purchase: You will be required to provide proof of the original purchase date with an invoice or receipt.
- Shipping costs: Customers are responsible for shipping costs to send the defective product to Watcheray. If the warranty claim is justified, Watcheray will bear the cost of shipping the repaired or replacement product to the customer.
- Service process: Upon receipt, Watcheray will inspect the product and contact you within a reasonable timeframe to inform you of the status of your warranty claim.
Limitation of liability:
Watcheray shall not be liable for any incidental or consequential damages resulting from the use of the product or arising out of any breach of this warranty. All implied warranties are limited to the duration of this expressed Warranty.
This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
Changes to the warranty policy:
Watcheray reserves the right to change this warranty policy at any time. Changes will be posted on our official website and effective immediately.
For any questions or further information regarding our warranty policy, please contact Watcheray customer service.
First method
Oyster/Jubilee
For the Oyster/Jubilee bracelet, there are two ways to adjust it size. You might only need to use one or perhaps if your wrist is very small, you may need to use both.
1) First, you need to determine how many links are excess for your wrist size, and then using the tool, remove the links by unscrewing the screws.
Second method
Oyster/Jubilee
This is the fastest method. Perhaps by removing screws, it may not fit exactly as desired. So, you can combine both methods for a perfect fit.
1) First, you need to pull up forcefully on the link closest to the clasp Until it lifts up.
2) Now you can move it inward into the clasp to adjust the size.
3) Once you have adjusted the size, you should firmly push the link back into the clasp.
4) Repeat process backwards to add pin back onto the bracelet.
Nautilus
1) LOCATE THE CORRECT
SIDE OF THE PIN
Remove the removable pin
link from the smooth side only.
DO NOT remove pin from
side with the notch.
Nautilus
2) PIN REMOVAL
Align pin removal tip with the smooth side face of the pin. Slowly turn the knob until the pin head pushes out the other side. Using your fingertips, pull the rest of the pin out. Repeat process backwards to add pin back onto the bracelet.
